General Conditions of Sale
These General Terms and Conditions of Sale (GTC) apply to all orders placed on the Hautepattes.com website. By confirming their order, the customer unreservedly accepts these GTC.
Company identification
Hautepattes.com
Pierrick MICHONET
SIRET: 93520757100016
Address: 4 Allée des Hautes Feuilles, 93160 Noisy-le-Grand, France
Email: hautepattes@gmail.com
Products
The products offered for sale are those appearing on the site at the time of consultation by the customer.
Hautepattes.com strives to ensure the accuracy of the information presented but cannot guarantee that it is completely free from minor errors.
Price
Prices are indicated in euros, all taxes included (TTC).
Delivery costs are added to the total amount when ordering and indicated before validation.
Hautepattes.com reserves the right to modify its prices at any time, but products are invoiced at the rate in effect at the time of the order.
Order
The customer can place an order on the website.
The order becomes final upon confirmation of payment and sending of a confirmation email.
All orders are subject to product availability.
Payment
Payments are accepted by credit card, or any other method offered on the site.
Payment is completely secure.
Hautepattes.com does not store customer banking data under any circumstances.
Delivery
The products are shipped to the address indicated by the customer when ordering.
Delivery times vary depending on the destination. As a guide, they are generally between 7 and 15 working days , and cannot exceed 30 days in accordance with the law.
In the event of a delay exceeding 30 days, the customer may request cancellation of the order and a full refund.
Right of withdrawal
In accordance with Article L221-18 of the Consumer Code, the customer has 14 days from receipt of the order to exercise their right of withdrawal, without justification or penalty.
Return costs remain the responsibility of the customer.
Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.).
⚠️ The right of withdrawal does not apply in certain cases, including:
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Customized products or made to customer specifications.
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Unsealed hygiene or health products (e.g., grooming products, opened food, etc.).
Legal guarantees
The products benefit from:
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of the legal guarantee of conformity (articles L217-4 et seq. of the Consumer Code),
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and the guarantee against hidden defects (articles 1641 et seq. of the Civil Code).
In the event of a non-compliant product or one with a hidden defect, the customer must inform HautePattes at the following address: hautepattes@gmail.com
He may request a repair, replacement or refund.
Responsibility
Hautepattes.com cannot be held responsible for damages resulting from improper use of the product by the customer or external events (carrier, force majeure, etc.).
Hautepattes.com's liability is limited to the total amount of the order.
Mediation & Disputes
In accordance with Article L612-1 of the Consumer Code, all customers have the right to use a consumer mediator free of charge in the event of a dispute.
In the absence of an amicable resolution, disputes will be brought before the competent French courts.
Modification of the T&Cs
Hautepattes.com reserves the right to modify these T&Cs at any time.
The new conditions will apply to any order placed after their publication on the site.
Contact
For any questions or complaints, you can contact:
Hautepattes.com
4 Allée des Hautes Feuilles, 93160 Noisy-le-Grand, France
✉️ Email: hautepattes@gmail.com